6-Stage Deep Cleaning System
Remove Dust Mites, Odour, Stains & Germs
FAQ
GENERAL
We provide 2 types and categories of Service,
Firstly, we do DEEP CLEANING SERVICE for Fabric & Leather Upholstery Furnitures such as Mattress, Sofa, Carpet, Curtain and Car Seat Cushion.
And, we also provide DISINFECTION/DECONTAMINATION/SANITIZING Treatment to eliminate the virus, germs, bacteria, mold, fungal, odour and etc at your working or living place.
Unfortunately No, we’re only provide Deep Cleaning Service for Fabric/Leather Upholstery Furnitures and DISINFECTION/DECONTAMINATION/SANITIZING Treatment Service.
We’re always offer affordable service to our customers, however there are various of services we does provide and the prices are basically based on the service type, item size and location. Please let us know the details then our service advisor shall quote you our best price and apply the promotion rate if there is any.
Our office are temporarily closed due to virus outbreak pandemic. Our office staffs are required working from home currently until further notice.
Our service crews working 7 days a week from 10am to 6pm (last appointment).
There is a RM60/service crew surcharge for appointment on Sunday/Public Holiday.
For a Landed House with non-Guarded, yes.
For Strata Residence Building such as Condominium, we might unable to access due to the common house rules:
Contractor working hour (For most of the Condominium in Kuala Lumpur) –
Weekdays 9am – 5pm.
Saturday 9am – 1pm.
Sunday & Public Holiday – Strictly not allowed.
We do cover Kuala Lumpur and Klang Valley without any transportation fee charges.
We could assign our service team to some outstate cities too with minimum order requirement or transportation fee charge may apply.
Yes, for Kuala Lumpur area, minimum order requirement per visit is RM180.
RM200 for the job in other area of Klang Valley.
Please contact our service advisor for more details if service not within Klang Valley.
Usually our One Time Service doesn’t require a Deposit. This is for your convenience to pay us only after the service done.
Except for Regular Service Package, the payment and deposit terms will be stated in the quotation.
And we would request a Deposit payment from One Time Service customer too who have cancelled a service appointment with us by very short notice previously.
Please contact us via any one of the channels below, let us know the service you looking for, and we prefer customer to send us the picture of the items to be cleaned or the details, then our service advisor shall arrange a service appointment with you.
Phone Call – +60182128200
Whatsapp – https://wa.me/60182128200
Email – enquiry@osss.com.my
Facebook Messenger – https:/m.me/osss.com.my
Instagram DM – https://Instagram.com/osss.com.my
We recommend customer to make a service reservation 2-3 days in advance.
For peak season of cleaning such as before Hari Raya, Chinese New Year and Deepavali, customer might need to prior booking the appointment 1-2 weeks in advance.
We wish we could, however, its depends on the schedule availability. If there is an available slot for our service team which in charge your area, we can even attend at the same day within minutes.
Yes, if you living in a place managed by a Joint Management Body especially condominium, you might need to apply a working permit after we provide the service crew’s details to you.
Its Depends on your location and job size. Normally 1-2 service crew(s) will be assigned to a job and all of them are local Malaysian.
Our service personnel must in Oassist’s uniform and with our company van when visiting customer. during the service, our service person shall perform you a Service Delivery Note with customer’s basic details and service task listing issued/printed by Oassist.
For Deep Cleaning Service, it would be 1 full trolley + 2 hand carry machines for each set of service equipment.
For Area Disinfection Service, it would be 1 small luggage bag + 1 large briefcase and a hand carry machine for each set of service equipment.
Yes, definitely for normal servicing. We only use safe and non-toxic solution method. However, we’re still recommend not to stay too close to the service scene to avoid unnecessary collision between service personnel, customer and the machines.
And during the operating of Bed Bugs Removal Spray / Ozone Generator / UV Sterilizing / Disinfection Misting / Nano Mist Fogging Treatment , we advise to no one in the treating room.
No, all charges are transparent and we even refund if customer overpaid or we accidently overcharged.
Customer may pay to our service personnel by Cash or Cheque. And our service personnel shall issue a payment receipt to you right after it.
Or customer may make a payment by Online e-banking transfer to CIMB 8009644564 OASSIST S&S SERVICES.
Unless otherwise stated in quotation, all payment should be fully made within 5 days after the completion of service.
If payment is not fully made by payment due date, a late payment charge will be levied at 15% per month of unpaid balances.
DEEP CLEANING SERVICE
Yes, you may sign a regular service package (SMP) for your mattress as per below,
King Size Mattress Cleaning 1 year 3 times RM469 (include 4x Pillow/Bolster Cleaning)
King Size Mattress Cleaning 1 year 2 times RM369 (include 4x Pillow/Bolster Cleaning)
Queen Size Mattress Cleaning 1 year 3 times RM439 (include 4x Pillow/Bolster Cleaning)
Queen Size Mattress Cleaning 1 year 2 times RM339 (include 4x Pillow/Bolster Cleaning)
Our service team would clean all 6 sides of your mattress upon request and depends on the conditions.
Top Surface – 6 stages cleaning
4 sides – Dry Vacuum and Steam Cleaning
Bottom – Dry Vacuum and Steam Cleaning
Yes, our service team will clean the attached bed headboard, bedframe and divan. However, we might unable to clean all angles of the bed if the mattress/bed are not removable or difficult to removing.
Depends on the conditions and Upon request.
Yes, we do provide beddings cleaning as well such as: Pillow, Bolster, Duvet, Topper, Comforter, Headboard, Bedframe and Divan.
Most of the stains could be removed except Colour Dying, Colour affected the core of the fabric and its depends on the fabric material, stain age and type as well.
No, our 6stages cleaning are included stain removal treatment.
We recommend to have mattress deep cleaned every 4-8 months depends on the conditions, example: Room Hygiene Conditions, Pet/User Hygiene Level, Usage Frequency Traffic & etc.
We recommend to have Sofa deep cleaned every 10-18 months depends on the conditions, example: Room Hygiene Conditions, Pet/User Hygiene Level, Usage Frequency Traffic & etc.
We recommend to have Curtain deep cleaned every 12-24 months depends on the conditions, example: Air Quality, Hygiene Conditions & etc.
We recommend to have Carpet deep cleaned every 8-12 months depends on the conditions, example: Room Hygiene Conditions, Pet/User Hygiene Level, Usage Frequency Traffic & etc.
Unlike some freelancer or some other service provider, we as a company, as a team to ensure your service satisfactory by provide more stages of cleaning to each targeted items, experienced & well trained local service crew and etc. We might can’t participating in price war but we are unbeatable in service quality while offering a competitive rate always. Try us!
DISINFECTION SERVICE
Yes, Please contact our service advisor and we shall quote you according to your needs.
According to the lab test report, our solution agents effectively to eliminate 99.99% of germs, virus and bacteria.
No, no such thing in the industry. All the effective and certified chemical are not consumable as food.
Yes, we can forward to you upon request.
Yes, we can send it to you upon request.
depends on the conditions, example: Room Hygiene Conditions, Pet/User Hygiene Level, Access Traffic, Air Quality, Air Ventilations & etc.
Its 100% safe for Human/Pet/Plant but deadly for microorganism.
To let the disinfection process smoothly, we recommend to only assign 1 representative to monitoring our treatment from at least 6-10meter away.
Not necessary for covered electrical devices such as Monitor, PC, Printer, TV & etc. Except naked power circuit board, unpacked food and fish aquarium.
Definitely No, we have disinfected more than 3.5million square feet and no such complaint so far.
Usually 20-30 minutes after the Misting session to let the mist fully dry up.
Not necessary. But it would leave some minor stains on the gloss surface like glass, customer may do some wiping by clean water without any detergent. Its okay to leave some minor stains there as its harmless.
We recommend to have a professional disinfection treatment for Living Space every 2-3 months during the virus outbreak pandemic, depends on the conditions, example: Room Hygiene Conditions, Pet/User Hygiene Level, Access Traffic Air Quality, Air Ventilations & etc.
We recommend to have a professional disinfection treatment for Working Space every 1-2 months during the virus outbreak pandemic, depends on the conditions, example: Room Hygiene Conditions, Users Hygiene Level, Access Traffic, Air Quality, Air Ventilations & etc.